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More About Us

Our team has decades of IT repair/troubleshooting, training and training development experience.
 

In 2022, we received a call from a Parkdale Nifty Fifties (PDNF), an Elder Activity Society, asking for assistance to help fix some of their broken computers and develop a website.
 

Through word of mouth, we would frequently hear about many seniors getting exploited by scams (mostly phishing) and on the worst end of the spectrum, entire life savings were taken away with no hope of recovery.
 

It is infuriating to think that half a century of hard work can be evaporated in an afternoon.
 

The director of PDNF at the time asked if we wanted to assist her members, set up some courses and teach. This is what started the “Cyber Senior” program at PDNF.
 

Research was done, a course was developed and is now one in many completed and in development. Community support and teaching were underway.
 

Over 2 years, the merits of the course were easily on display, we were approached multiple times to point out different scams that would have worked, had the students not been informed of the way to avoid them. The problem was that it was working too well, and we didn’t have the funds to grow beyond the Parkdale location. This is where ETSLSG (Elder Technical Support & Learning Services) comes in to play.
 

We want to assist and educate as many individuals we possible, we do not want to factor out people who may not be able to afford training or technical support provided to them, so, the only logical idea was to make an organization that could and would support our Elders and the non-profit institutions that assist them.

Hands on Keyboard

Our knowledge as a service

The tech industry has sometimes been as nefarious as the scammers we are trying to protect people from, so one of the few ways to make sure our elders are taken care of, is to offer top class support for free or as close to it as afforded.

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We create tailor made and up-to-date courses to train people in scam avoidance, basic and safe computer use, how to research and find accurate information on the internet & many other topics of increasing relevance in our all too digital age.

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We also provide high-end technical support by the hour, meaning that you book an hour with one of our technicians, and you get a full hour of system repair and troubleshooting, virus removal, personal instruction, personal security advice, system updates and optimization, recommendations, etc.

Our Team Is Top Tier

Our Team

The accumulated experience of our small team is exquisite.

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We have over 50 years of combined IT experience which includes numerous certifications and achievements.

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Our team also includes education, financial, security and technical specialists. Most critically, they are people that care about people and know how to help them.

Devon Ashe

Jason Usselman

Lauren MacLellan

Luc Labonte

Michelle Varro

Sherrie Labonte

 

© 2025 by E.T.S.L.S. Guild. 

 

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